Frequently Asked Questions

Ordering

How can I place an order?

Browse our collections, select your favorite item, choose your size and color, and click “Add to Cart.” Follow the checkout instructions to complete your purchase.

Can I cancel or change my order?

We process orders as quickly as possible. If you need to cancel or change an order, please contact us immediately at service@cozygracy.com.

Once an order has entered processing or has been shipped, we may not be able to make changes.

Shipping

Do you offer free shipping?

Yes.

We offer free standard shipping on orders of $79 or more.

Orders below $79 may be subject to a shipping fee, which will be shown at checkout.

Where do you ship?

We currently ship within the United States.

How long does delivery take?

Once your order is confirmed, your items will be prepared for shipping. Most items take 1-3 business days to be processed while some may take up to 6-10 business days.

After shipment, standard delivery to the USA typically takes approximately 6-8 business days; standard delivery to other countries and regions typically takes approximately 8-10 business days.

Delivery times may vary depending on location and carrier conditions.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Returns

What is your return policy?

We accept eligible returns within 30 days of delivery.

Items must be unworn, unwashed, in original condition and have their original tags attached.

Please see our Returns & Refunds page for complete details.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged or incorrect.

Sizing

How do I choose my size?

Please check the size guide provided on each product page before ordering.

Because fit may vary between styles, we recommend checking the specific measurements for the item you are interested in.

What if I'm between sizes?

Please refer to the measurements provided on the product page.

If you prefer a more relaxed fit, you may wish to consider sizing up.

Products

How should I care for my CozyGracy clothing?

Care instructions vary by product. Please check the care instructions on the product page and garment label.